Overview
What is the Neighbourhoods Model?
The TMPM Neighbourhoods model helps housing and care providers fundamentally redesign how services are structured, delivered, and experienced at a local level. Rather than managing demand from the centre, it places teams, decision-making, and accountability closer to residents and communities.
Rooted in community insight and co-production, the model draws on best practice from housing, health, and social care — creating neighbourhood structures that are responsive, trusted, and sustainable.
Designed For
Who Is It For?
Housing associations, local authorities, and integrated care systems looking to shift from reactive, centralised service delivery to proactive, place-based models. Particularly relevant for organisations facing increasing demand, declining resident satisfaction, or fragmented multi-agency working.
Our Approach
Our Approach
We work alongside your leadership and frontline teams to understand the current state, co-design the neighbourhood model, and support implementation — from operating model design through to team development and performance frameworks.
Community Insight
Deep engagement with residents, communities, and frontline staff to understand what matters most and where services are falling short.
Operating Model Design
Redesigning team structures, geographies, and accountabilities to create coherent, empowered neighbourhood units.
Co-Production
Embedding resident voice and community co-production into service design, delivery, and continuous improvement.
System Integration
Aligning neighbourhood teams with health, social care, and voluntary sector partners to deliver joined-up support.
Performance & Accountability
Clear KPIs, governance, and reporting frameworks so neighbourhood performance is visible, owned, and improving.
Capability Building
Developing the skills, confidence, and tools that neighbourhood teams need to sustain improvement independently.
Deliverables
What You Can Expect
- A clear neighbourhood operating model tailored to your organisation and geography
- Redesigned team structures with defined roles, accountabilities, and geographies
- Resident engagement and co-production frameworks embedded in delivery
- Integration protocols with health, social care, and voluntary sector partners
- Performance dashboards and governance arrangements for neighbourhood-level grip
- Implementation support and capability development for neighbourhood leads
Get Started
Ready to Redesign Your Neighbourhood Model?
Every neighbourhood is different. We start with a conversation about your context, your communities, and your ambitions — then design an approach that fits.